The branch topped Enterprise’s South-West Region based on the feedback of customers, who were surveyed across several elements including the service they’d received from their respective bodyshop and the quality of repairs carried out. Under the Net Promoter Score (NPS) system, iRG Newport recorded a ‘world-class’ rating for the period between August and November last year.

iRG Newport has undertaken work for Enterprise for several years through various work programmes, including managed repairs and fleet repairs. General Manager Lewis Elliot said his team had built strong working relationships with Enterprise’s local branches and all had worked together to ensure customer service was delivered at “a class-leading standard”.

“To be fair, we have the same process in place in Newport that is employed across the rest of the iRG Repair Group where customer satisfaction is at the forefront of our minds at every stage of the repair process,” added Lewis. “From the outset of the repair, we make sure that the customer is put first at all times and we provide detailed signposting statements with relevant regular updates throughout the process and follow-up with a post-repair call to check they are happy with the job and every element of the service provided.”

Joe Moore, iRG’s Commercial & Procurement Director, thanked Enterprise for the recognition and commended the dedication and professionalism of his colleagues in Newport for their team efforts in winning the award.

“This recognition is especially meaningful given the strength and scale of the region and reflects the exceptional service delivered by the iRG Newport team and their commitment to quality, communication and customer care,” said Joe. “This achievement reinforces our ongoing commitment to delivering outstanding service every day not only in Newport but across our other five locations as well.”

Praising iRG Newport, Richard Scorah, Group Vehicle Operations Manager, Southwest England & Wales, Enterprise Rent-A-Car, said the bodyshop had “excelled” in terms of service and repair quality which had been complemented by an “impressively high” customer response rate.

“Achieving a world‑class NPS score is a remarkable accomplishment and a testament to their unwavering commitment to customer care,” he explained. “This is the second time the wider iRG Group has earned this recognition, clearly demonstrating a strong customer‑focused culture across the bodyshop network and their dedication to delivering exceptional repair experiences continues to set the benchmark within the industry.”