Know Your Rights

Had an accident? ... Know your legal right!

Following an accident, it's your legal right to have your car repaired anywhere of your choice. All Insurers have an obligation governed by the FCA to ‘Treat customers fairly’, you do not need to use your insurance company's favoured establishment and you do not need two estimates.

 

Complimentary Accident Assistance

In the event of an accident, just one phone call to the Innovative Repair Group and we will recover your vehicle to one of our facilities in Cardiff, Pontypridd, Swansea, Bridgend and Hereford and you will receive a complimentary replacement vehicle for the duration of the repairs or a like for like for non-fault cases, having our expert technicians repair your vehicle back to its original standard, using only manufacturer parts and materials.

Accidents can be very stressful. We provide a complete hassle free experience and take all the stress and worry out of your hands. We will communicate directly with your insurance and third parties and keep you updated throughout the whole process.