FAQs
Frequently Asked Questions
We understand that arranging a vehicle repair can feel unfamiliar, particularly following an accident. Below are answers to some of the questions our customers ask most often.
What should I do after an accident?
Make sure everyone is safe and contact the emergency services if necessary. Exchange details with the other parties involved, take photographs where it is safe to do so and notify your insurer. You can also contact iRG for guidance about arranging an estimate or repair.
Can I choose who repairs my vehicle?
Your options can depend on your insurance policy and the circumstances of your claim. If you would like your vehicle repaired by iRG, contact us before authorising repairs elsewhere and we can help you understand the next steps.
How do I request a repair estimate?
Use our online Get an Estimate form and provide as much information as possible, including clear photographs of the damage. Our team will review your enquiry and contact you to discuss the next steps.
Do you work with insurance companies?
iRG works with insurers, fleet operators, vehicle manufacturers and private vehicle owners. Contact us with your claim details and we will explain how we can assist.
Which makes and models can you repair?
Our repair centres work on a wide range of cars and light commercial vehicles. Manufacturer approvals and specialist capabilities vary within the iRG group, so please contact us if your vehicle requires a particular approved repair method.
Do you repair electric and hybrid vehicles?
Relevant centres within the iRG group have trained technicians and equipment for electric and hybrid vehicle repairs. Contact us with your vehicle registration and repair requirements so we can direct you to the appropriate centre.
How long will my repair take?
Repair times depend on the type and extent of the damage, parts availability and any insurer or manufacturer authorisations required. Your repair centre will provide more information after assessing your vehicle and will keep you updated throughout the process.
Can I track the progress of my repair?
Yes. Use the Track My Repair service on our website or contact the repair centre managing your vehicle. You may need the reference details provided when your repair was booked.
Will I receive a courtesy or replacement vehicle?
Courtesy and replacement vehicle availability depends on your repair, insurance cover and individual circumstances. Speak to our team when booking your vehicle so that the available options can be explained.
Are your repairs guaranteed?
The guarantee applicable to your repair can depend on the work completed, parts used and the organisation authorising the repair. Your iRG repair centre will explain the relevant guarantee before or when your vehicle is returned.
What happens when my vehicle is ready?
Your repair centre will contact you when the work and final quality checks are complete. The team will arrange collection or return, explain the repairs undertaken and provide any relevant documentation.
How can I contact iRG?
Call our central team on 03332 005817, use our online contact form or find your nearest iRG repair centre through our Locations page.
