Our central department consists of our Call centre team, Central parts department, Group Vehicle damage assessors, Transport and accounts.
Our Call centre consists of a team of 14. They support our business by liaising with customers and providing them with information a great customer service and setting expectations. They also ensure our internal processes are followed and are aligned with our business partners in order to proactively manage situations to reach the best outcome for all involved.
Our Central parts team oversee the initial parts ordering process for the group. They efficiently source the parts, hold relationships with our dealers and proactively resolve difficult issues promptly to avoid delays.
Our Vehicle Damage Assessors, oversee all vehicles within the group. They methodically asses each damaged vehicle to ensure the correct damage has been noted, the correct repair methods are identified and followed and liaise with insurance engineers to ensure the best outcome for the customer.
Our Transport team consist of 20 drivers through 12 of our sites. Although many of the drivers are based at a specific site, they all support centrally to create the most time effective and efficient way of managing the logistic requirements within the business. The team are overseen by our Transport manager and Transport coordinator who ensure best practice is followed for transport maintenance and logistical routing, company process and customer service is always completed to the highest standard.
Our Accounts team manage the group finances. They proactively process invoices inline with our business partners agreements. Complete the relevant paperwork in order finalise accounts, support various departments in the business, process wages and assist in group purchases.