Track Repair Process

Your Vehicle Repair: What Happens Next?

At iRG we’ve put a host of useful tools and Apps online for the benefit of our customers. You can track the status of your vehicle’s repair online by entering your vehicle registration number and the tracking ID given to you by our bodyshop staff below. 

Please also find information below explaining the key stages of your vehicle repair process, so you can follow each step of the process before your vehicle is returned to you.     

* Please note: This is just a guide to your repair status, please wait for our customer service staff to contact you to confirm your repairs are complete and your vehicle is ready to collect. *

Vehicle Repair Process

Vehicle Arrival

When your vehicle is collected or delivered to one of our repair centers it will be inspected to identify any accident damage and any non-­related damage to your vehicle. 

Repair Tracker

We will provide you with a 'Repair Tracker' login for you to track repair progress on line. See above

iRG Assessment

When the vehicle arrives on site the damage area will be stripped down to allow our Vehicle Damage Assessors to compile an estimate and list of parts to order. 

Vehicle Estimate

A detailed estimate and digital images of the damaged areas are sent by email to your insurer, along with a request for authority to repair. 

N.B. Estimates ore normally prepared within 24 hours but more extensive damage could take up to 48 hours to prepare 

Repair Authority

Your insurer will examine our estimate and images, and then authorise us to repair. 

N.B. Your insurance company could take up to 72 hours to authorise the repair 

Non Repair Claim

Should your insurer decide that your vehicle is an uneconomical repair (total loss) they will contact you to settle your claim. 

N.B. Please be aware that any courtesy vehicle supplied by ourselves must then be returned within 24 hours. 

Vehicle Repair

Once we receive a repair authority from your Insurer we'll then order any required parts, when these are on site we will then schedule the vehicle into the workshop. We'll then be able to provide you with an estimate of the completion date. 

N.B. Be aware that if any parts are delayed or on "back order" with your vehicle manufacturer this could delay our completion date. We endeavor to meet all our completion dates and parts supply delay is the major factor in 95% of repair delays. 

Vehicle Handover

On completion of repairs your vehicle will be washed and vacuumed before going through final quality control checks. One of our customer service staff will then contact you to arrange to handover your vehicle. 

N.B. When using our online 'Repair Tracker', please wait for our customer service staff to contact you, confirm your repairs are complete, and that your vehicle is ready for collection