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Parts Advisor

 Objective: Accurately identify customer parts requirements


·                Maintain an up-to-date knowledge of new or updated parts, and ensure parts bulletins, lists and catalogues are read and stored

·                Remain aware of seasonal requirements and of parts needed in the event of a VOLKSWAGEN United Kingdom recall or special offer in the Parts Department

·                Attend training courses to develop job-related knowledge

·                Liaise with line manager to monitor lost sales for inventory control


Objective: Maintain parts stock and stock records


·                Ensure all stock is kept securely and in good condition

·                Maintain stock control and guard against any unauthorised removal of parts stock

·                Ensure all incoming deliveries are checked and placed in the correct bins and any discrepancies reported to the line manager

·                Ensure that a receipt, payment or authorised signature is obtained for all parts stock issued

·                Assist line manager in all aspects of stocktaking


Objective: Process parts orders efficiently


·                Ensure all paperwork, documentation and parts requisitions are completed accurately

·                Ensure all credit sales transactions are to an authorised signatory or approved account, and cash and cheque payments are received and stored securely

·                Place special orders as necessary, balancing the needs of economy and speed of delivery according to line manager guidelines

·                Source the availability of additional parts from the retailer

·                Search for part numbers using the Electronic Parts Catalogue



Objective:  Ensure the highest level of customer satisfaction


·                Satisfy customer requirements by identifying parts accurately

·                Answer customer queries regarding parts warranties in a manner that is easily understood

·                Receive customers promptly and courteously

·                Develop and maintain excellent relationships with customers by meeting and exceeding their expectations



Objective:  Contribute to departmental compliance with company policies, manufacturer agreements and industry guidelines


·                Ensure the department is kept clean and tidy

·                Ensure the correct recycling of all disposed and damaged items in line with environmental regulations

·                Adhere to all Health and Safety and Company policies and procedures

·                Ensure All Manufacturer Approvals and Industry Standards BS 10125 etc  procedures appertaining to recycling/exchange units are adhered to

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