Objective:  Maximise Paint & Body Centre profitability through the use of professional sales techniques

·            Sell additional products, services and repair works in a professional manner

Objective:  Maximise customer awareness of all available Paint & Body Centre Retailer services

·            Ensure customer awareness of all products and services available

·            Approach all customers and assist with requests, including requests for estimates for vehicle repairs, parts sales, vehicle sales and other sales

·            Maintain effective liaison with parts, workshop and sales teams

·            Ensure the tidiness of the Paint & body reception desk to promote the professional image of the retail facility and that all displays / promotions, prices, materials etc. are current and in first class condition

Objective:  Ensure highest level of customer care and satisfaction at all times

·            Maintain a presence at the Paint & Body reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately

·            Answer customer’s questions regarding technical problems in a manner that is easily understood and does not use excessive jargon, or find the appropriate member of staff to do so

·            Notify customers promptly of completion of work

·            Ensure account customers have sufficient credit to enable all work advised to be carried out as agreed

·            Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Bodyshop Manager

Objective:  Maintain excellent standards of departmental administration

• Initiate job documentation and maintain customer records and follow-up systems
• Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of customer’s driving licence are obtained (when applicable)
• Document all warranty work as per Any Manufacturer requirements and retail policy and ensure the customer signs for all work undertaken
• Accurately maintain departmental systems

Objective:  Help Paint & Body Centre and Retailer to achieve industry-leading standards of process efficiency

·            Provide customer estimates according to company policy on schedules, time and pricing calculate accurate charges for all parts, labour, paint & materials  and other costs for repairs 

·            Promptly prepare and present invoices following completion of work, ensuring all work has been carried out as detailed and charged for and obtain payment in line with company procedures

·            Receive and register payments for work carried out and ensure that the correct company procedures are adopted for verification of payment, handling, transferring and depositing cash for the Paint & Body Centre (if applicable)

·            Ensure compliance to all health and safety / environmental / company policies

·            Undertake other tasks and responsibilities as requested by Operations Managers

·            Operate at all time to Company Policy and implement all Manufacturer Approvals and Industry Standards BS 10125 etc